Frequently Asked Questions

Everything you need to know about your Aedes beauty experience.

What is the status of my order?

Once your order is placed, you will receive a confirmation email. As soon as your beauty essentials ship, we will send a tracking link so you can follow your package's journey.

Do you offer international shipping?

Yes, Aedes ships worldwide. Shipping costs and delivery times vary by destination and will be calculated automatically at checkout.

What is your return policy for skincare and cosmetics?

For hygiene reasons, we accept returns on unopened and unused products within 30 days of purchase. Please contact our support team to initiate a return label.

Are your products cruelty-free?

Aedes is committed to ethical beauty. The majority of our curated selection is cruelty-free, and we clearly label vegan options on each individual product page.

How can I find the right shade for my skin tone?

We offer a virtual shade-matching tool and detailed swatches on our product pages. If you are still unsure, our beauty consultants are available via live chat for personalized recommendations.

Which payment methods do you accept?

We accept all major credit cards, PayPal, Apple Pay, and Google Pay. We also offer flexible 'buy now, pay later' options through Klarna and Afterpay.